RuneScape is played by millions of people from a great many different
countries and a wide range of cultural backgrounds. The RuneScape
player community is much like the larger, real-world community: while
most people within it are honest, courteous and respectful of others,
there are a small number of individuals whose behaviour has the
potential to alienate or offend. It is for this reason that we have an
Offence System, which has been designed to help protect our players from
this disruptive minority.
If, in the course of play, you come into contact with another player
whose behaviour you consider offensive or aggressive, there are a number
of options available to you. The first is to add the player to your
Ignore List, or adjust your chat settings, so they cannot continue to
bother you. Most minor incidents can be dealt with in this way, and
neither you nor Jagex will need to take any further action.
Sometimes, however, you might encounter a player whose behaviour is
particularly offensive. In such cases, you can use the Report Abuse
feature to report the player to the Jagex Player Support team. Player
Support will then investigate the incident, and if the reported player
is deemed to have behaved inappropriately, or broken any of our rules,
appropriate action will be taken to minimise the chances of that player
causing further disruption.
Occasionally, innocent players might find themselves falsely accused
of committing an offence, perhaps because they made an innocuous comment
that was misinterpreted by another player. For this reason, reported
incidents will be investigated thoroughly, and any evidence will be
carefully evaluated, to ensure that innocent players are not given
unwarranted penalties. Players who feel that they have been falsely
accused of committing an offence should submit an appeal via the account
management page.
The RuneScape rules are organised into three categories: Honour,
Respect and Security. Please take some time to familiarise yourself with
these rules before playing RuneScape.